FAQs

Product Questions

What product do you offer?

We specialize in the Lower Back Stretcher – a premium multi-level lumbar support device designed to relieve back pain, improve posture, and provide therapeutic spinal decompression. It's perfect for addressing sciatica, herniated discs, muscle tension, and general lower back discomfort.

How does the Lower Back Stretcher work?

The Lower Back Stretcher uses gentle spinal decompression to stretch and relax your lower back muscles. By lying on the device, gravity helps elongate your spine, reduce pressure on discs, improve circulation, and promote natural alignment. The multi-level design allows you to adjust the intensity based on your comfort level.

What conditions can the Lower Back Stretcher help with?

Our Lower Back Stretcher can provide relief for:

• Chronic lower back pain
• Sciatica and nerve pain
• Herniated or bulging discs
• Muscle tension and stiffness
• Poor posture from prolonged sitting
• Post-workout muscle recovery
• General spinal health and flexibility

How do I use the Lower Back Stretcher?

Step 1: Place the stretcher on a flat, firm surface like a yoga mat or carpet.
Step 2: Start with the lowest level setting (least intense).
Step 3: Carefully lie down with the stretcher positioned under your lower back, just above your hips.
Step 4: Relax and breathe deeply for 5 minutes.
Step 5: Gradually increase the level and duration as your body adapts.

Important: Always start slowly and stop immediately if you experience sharp pain or discomfort.

How often should I use the Lower Back Stretcher?

For best results, use the stretcher once or twice daily for 5-10 minutes per session. Consistency is key—regular use helps improve flexibility, reduce pain, and maintain spinal health over time. Listen to your body and adjust frequency as needed.

What are the different levels on the stretcher?

The multi-level design offers adjustable intensity settings. Start with Level 1 (gentlest stretch) and gradually progress to higher levels as your flexibility and comfort improve. Each level provides a deeper stretch for more advanced users.

Is the Lower Back Stretcher suitable for beginners?

Absolutely! The adjustable levels make it perfect for beginners. Start with the lowest setting and short sessions (3-5 minutes), then gradually increase as your body becomes accustomed to the stretch.

What materials is the Lower Back Stretcher made from?

Our stretcher is constructed from durable, high-quality ABS plastic with a textured surface for comfort and stability. The material is sturdy enough to support your body weight while providing the therapeutic stretch you need.

What is the weight capacity?

The Lower Back Stretcher is designed to safely support users up to 100 kg (220 lbs).

Shipping & Delivery

Do you offer free shipping?

Yes! We offer Free Standard Shipping on all orders within the United States. Shipping costs are fully included in the product price, so you will never see any hidden fees at checkout.

How long does delivery take?

Standard delivery typically takes 3 to 7 business days, with the majority of orders arriving in just 3 to 5 business days. You will receive a tracking number once your order ships so you can monitor its progress.

Where do you ship?

We ship to all 50 United States. Whether you are in the continental US, Alaska, or Hawaii, we will get your back stretcher to your doorstep via our reliable shipping partners.

How can I track my order?

Once your order ships, you'll receive an email with your tracking number and a link to track your package in real-time.

Is the product in stock and ready to ship?

Yes! The Align It Back Stretcher is currently in stock. We process orders quickly—usually within 1–3 business days. You will receive an automated email with your tracking number as soon as your package leaves our warehouse.

Returns & Refunds

What is your return policy?

We stand by the quality of our products. While we do not accept returns for "change of mind," we offer a comprehensive 30-Day Guarantee for any issues. If your item arrives damaged, defective, or incorrect, simply contact us within 30 days of delivery, and we will issue a free replacement or a full refund.

How do I initiate a return?

Contact our customer support team with your order number and reason for return. We'll provide you with return instructions and a prepaid shipping label if applicable.

When will I receive my refund?

Once your return is received and inspected (or your damage claim is approved via email), we will process your refund immediately. Please allow up to 10 business days for the credit to appear on your original payment method, depending on your bank's processing times.

What if the product arrives damaged?

We carefully package all orders, but if your stretcher arrives damaged, please contact us immediately with photos. We'll arrange a replacement or full refund right away.

Payment & Security

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as PayPal, Apple Pay, Google Pay. All transactions are processed securely through Shopify's SSL-encrypted payment gateway to ensure your data is safe.

Is my payment information secure?

Absolutely. We use industry-standard SSL encryption and PCI-compliant payment processing to protect your personal and financial information.

Do you store my credit card information?

No, we do not store your credit card details. All payment information is securely processed through our payment gateway and is never saved on our servers.

Product Care & Warranty

How do I clean my Lower Back Stretcher?

Wipe down the stretcher with a damp cloth and mild soap after each use. Dry thoroughly before storing. Avoid harsh chemicals, abrasive cleaners, or submerging in water, as these may damage the material.

How should I store the stretcher?

Store in a cool, dry place away from direct sunlight and extreme temperatures. The compact design makes it easy to store under a bed, in a closet, or in your home gym.

Does the Lower Back Stretcher come with a warranty?

Yes, your purchase is protected by our 30-Day Defect Guarantee. If your back stretcher arrives damaged or develops a defect within the first 30 days of use, simply contact our support team, and we will arrange a free replacement immediately.

Health & Safety

Is the Lower Back Stretcher safe for everyone?

While our stretcher is designed for general wellness, we recommend consulting with your healthcare provider before use if you have:

• Severe back injuries or chronic spinal conditions
• Recent surgery or fractures
• Osteoporosis or advanced arthritis
• Pregnancy
• Acute inflammation or infection

Can I use the stretcher if I have a herniated disc?

Many customers with herniated discs find relief using our stretcher, but it's essential to consult your doctor first. Start with the lowest level setting and stop immediately if you experience increased pain, numbness, or tingling.

Will it hurt when I first use it?

You may feel some mild discomfort or stretching sensation during your first few uses as your muscles adjust. This is normal. However, you should never feel sharp or severe pain. If you do, stop immediately and consult a healthcare professional.

Can I use the stretcher on my bed or sofa?

For best results and safety, use the stretcher on a firm, flat surface like a yoga mat, carpet, or floor. Soft surfaces like beds or sofas won't provide adequate support and may reduce effectiveness.

Can I sleep on the Lower Back Stretcher?

No, the stretcher is designed for short therapeutic sessions only (5-10 minutes). Do not sleep or lie on it for extended periods.

Account & Orders

Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, and access your order history easily.

How do I create an account?

Click "Account" in the top menu and select "Create Account." Fill in your details and you're all set!

I forgot my password. What should I do?

Click "Forgot Password" on the login page and enter your email address. We'll send you a link to reset your password.

Can I modify or cancel my order?

If your order hasn't shipped yet, contact us immediately and we'll do our best to modify or cancel it. Once shipped, you can return the item using our free returns policy.

Contact & Support

How can I contact customer support?

We are here to help 24/7! You can reach our support team directly via:

• Email: support@alignit.shop (We aim to respond within 24 hours).

• Phone: +1 609 722 7097 (Available for urgent inquiries).

What are your business hours?

Our customer support team is available 24 hours a day, 7 days a week to assist you. We aim to respond to all inquiries within 24 hours.

Do you have a physical store?

We are an online-only retailer, which allows us to offer premium products at competitive prices by reducing overhead costs.

Still Have Questions?

If you didn't find the answer you were looking for, please don't hesitate to contact us. Our team is here to help you get the most out of your Lower Back Stretcher!